Abstract:
This study focused on assessing the impact of workforce diversity on employee
engagement at the National Railways of Zimbabwe. The consistent world
changes raised by factors, such as globalisation, new technology development
and the increase in migration movements, have generated an increasingly
diversified workforce. A diversified workforce is an important organisational
resource, regardless of whether the goal is to be an employer of choice, to
provide excellent customer service or to maintain a competitive edge. The data
used in this research was acquired from a sample of 30 respondents who
represented various departments and, from the data that was collected using
Likert scale questionnaires, the researcher discovered that there is a
statistically significant positive relationship in elements such as gender and age
diversity on the engagement of employees. Workforce diversity is an element
that should not be overlooked in the functions of an organisation because it is
a crucial aspect that can affect the engagement of employees. Organisations
are not operating in a vacuum, hence an organisation operating in the 21st
century must acknowledge that the business world is changing and the calibre
of employees that are being hired in organisations.
Description:
The journal is a forum for the discussion of ideas, scholarly opinions and
case studies of community outreach and engagement. Communities are
both defined in terms of people found in a given locale and defined cohorts,
like the children, the youth, the elderly and those living with a disability.
The strongest view is that getting to know each community or
subcommunity is a function of their deliberate participation in matters
affecting them by the community itself. The journal is produced bi-annually.
