THE CONTRIBUTION OF HUMAN RESOURCES INFORMATION SYSTEM IN THE EFFECTIVE MANAGEMENT OF HUMAN RESOURCES USING NETONE CELLULAR (PVT) LTD, ZIMBABWE AS A CASE STUDY

Abstract

This study investigates the role of a Human Resources Information System (HRIS) in effectively managing human resources, with a focus on NetOne Cellular (Pvt) Ltd (NeOne), a government-owned telecommunications concern. The research addresses a gap in the literature by examining the specific contributions of HRIS in developing countries. Utilising a qualitative research approach, the study collects data through interviews, surveys and document analysis involving human resource (HR) managers and employees. The findings demonstrate that the implementation of an HRIS at NetOne has significantly improved the efficiency and effectiveness of human resources management (HRM) processes. Notably, the HRIS has streamlined recruitment and selection procedures, resulting in faster and precise candidate screening and selection, enhanced performance management practices by automating performance appraisals and enabling effective feedback and goal setting. The study concludes that adopting an HRIS has positively impacted HRM at NetOne, leading to enhanced organisational performance and employee satisfaction. It emphasizes the importance of utilising technology to optimise HR processes and recommends that other organisations, both in Zimbabwe and beyond, consider implementing HRIS to improve their HRM practices. This research contributes to the existing literature on HRIS and its role in effective HRM, particularly in the context of the telecommunications industry in Zimbabwe.