EFFECTS OF E-HUMAN RESOURCES MANAGEMENT IMPLEMENTATION ON ORGANISATIONAL PRODUCTIVITY: THE CASE OF THE ZIMBABWE REVENUE AUTHORITY

Abstract

Although the Zimbabwe Revenue Authority (ZIMRA) has adopted electronic human resources management (e-HRM), it has been experiencing high financial cost and high wastage of resources. There is also reduced quality of human resources (HR) service because workers are overwhelmed with work and, therefore, are going stress that affects their health and, at the end of the day, also affects their performance and production. This study sought to find out how the adoption of e-HRM affects organisational production. The focus was on finding factors that hinder e-HRM adoption, the effects of e-HRM on production and recommendations for positive outcomes. The study is qualitative and compiled using the interpretivist paradigm. A purposive sampling method was used for the collection of data and the researcher chose a sample size of 30 participants that includes HR staff and general employees. The effects of e-HRM on productivity were also discussed. From this research, it has been shown that eHRM promotes individual and organisational performance, reduces costs, improves training and attracts and retains the best employees, thereby increasing quality HR service that, in turn, promotes the productivity of the company. It is evidenced that the participants showed knowledge of the advantages of e-HRM. However, it was found that at ZIMRA, e-HRM is not fully implemented and is underutilised, negatively affecting organisational productivity.